JW
Jannes W

1 reviews | Active since Nov 2012

11 Oct 2021, 09:03

UPS more useless than SA Post Office!!!!!

Useless Useless Useless is all I can say.... I get international shipments on a weekly basis from all over but can't always decide who the sender will be using as a courier. UPS Parcel sent from Latvia and took less than 48 hours to arrive in SA. Not bad...

But then..... For the next 21 days, nobody from UPS tried to contact me to do clearance. I finally got through to someone after eventually receiving my tracking number. Another 17 days later and MANY emails to MANY addresses later and finally someone asked for my ID number....I gave them my Importer code.....

According to Custom's regulations they have 14 days to do clearance otherwise the shipment will be stored in a warehouse and will have penalties and additional fees to get it released.

I made it clear from the beginning that this is no way to run an international courier service and that I will ONLY pay for Vat & duties....I will not pay any additional fees for this ****ty service. 40 days since it was sent, and I haven't even received any official documentation or clearance request. At least the SA Post Office will give you an excuse that they are "OFFLINE".

STAY AWAY FROM UPS

0
Replies (2)
JW
Jannes W's update11 Oct 2021, 10:36
Reviewer Update
6YE355VQ7BJ
2021/10/10
9:01 | On the Way
Warehouse Scan
Kempton Park, South Africa
2021/10/09
9:43 | Warehouse Scan
Kempton Park, South Africa
2021/10/08
16:15 | Warehouse Scan
Kempton Park, South Africa
2021/10/08
11:09 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/08
11:09 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/07
20:14 | Warehouse Scan
Kempton Park, South Africa
2021/10/07
11:35 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/07
11:35 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/06
20:08 | Warehouse Scan
Kempton Park, South Africa
2021/10/06
11:21 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/06
11:21 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/05
19:28 | Warehouse Scan
Kempton Park, South Africa
2021/10/05
13:26 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/05
13:26 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/10/04
19:58 | Warehouse Scan
Kempton Park, South Africa
2021/10/03
10:33 | Warehouse Scan
Kempton Park, South Africa
2021/10/01
13:46 | Warehouse Scan
Kempton Park, South Africa
2021/09/30
19:38 | Warehouse Scan
Kempton Park, South Africa
2021/09/30
11:27 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/30
11:27 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/29
20:26 | Warehouse Scan
Kempton Park, South Africa
2021/09/29
11:57 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/29
11:57 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/28
19:29 | Warehouse Scan
Kempton Park, South Africa
2021/09/28
11:57 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/28
11:56 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/27
20:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/27
13:06 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/27
13:06 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/26
17:45 | Warehouse Scan
Kempton Park, South Africa
2021/09/24
19:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/23
19:37 | Warehouse Scan
Kempton Park, South Africa
2021/09/23
11:04 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days.
Kempton Park, South Africa
2021/09/22
21:32 | Warehouse Scan
Kempton Park, South Africa
2021/09/22
10:24 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/22
10:23 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/21
19:24 | Warehouse Scan
Kempton Park, South Africa
2021/09/21
11:31 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/21
11:31 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/20
19:15 | Warehouse Scan
Kempton Park, South Africa
2021/09/20
13:31 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/20
13:30 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/19
17:39 | Warehouse Scan
Kempton Park, South Africa
2021/09/18
10:47 | Warehouse Scan
Kempton Park, South Africa
2021/09/17
20:48 | Warehouse Scan
Kempton Park, South Africa
2021/09/16
20:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/16
16:25 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/16
16:24 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/16
8:08 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/16
8:08 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/15
20:04 | Warehouse Scan
Kempton Park, South Africa
2021/09/15
16:16 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/15
16:16 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/15
8:12 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/15
8:12 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/14
21:31 | Warehouse Scan
Kempton Park, South Africa
2021/09/14
16:42 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/14
16:42 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/14
8:28 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/14
8:21 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/13
21:53 | Warehouse Scan
Kempton Park, South Africa
2021/09/13
8:09 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/13
8:08 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/12
17:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/11
10:57 | Warehouse Scan
Kempton Park, South Africa
2021/09/10
20:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/10
6:55 | Your parcel is pending release from a government agency. Release of the package to UPS may take up to 10 days. / The package is at the clearing agency awaiting final release.

2021/09/10
6:54 | UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package is at the clearing agency awaiting final release. [THIS DID NOT HAPPEN]
2021/09/09
19:22 | Warehouse Scan
Kempton Park, South Africa
2021/09/08
19:30 | Warehouse Scan
Kempton Park, South Africa
2021/09/07
20:25 | Warehouse Scan
Kempton Park, South Africa
2021/09/06
20:40 | Warehouse Scan
Kempton Park, South Africa
2021/09/05
16:29 | Warehouse Scan
Kempton Park, South Africa
2021/09/04
10:47 | Warehouse Scan
Kempton Park, South Africa
2021/09/03
21:48 | Warehouse Scan
Kempton Park, South Africa
2021/09/03
1:15 | Warehouse Scan
Kempton Park, South Africa
2021/09/03
0:57 | Import Scan
Kempton Park, South Africa
2021/09/02
22:50 | Arrived at Facility
Kempton Park, South Africa
2021/09/02
12:22 | UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package is at the clearing agency awaiting final release. [THIS DID NOT HAPPEN]

2021/09/02
12:19 | The package is at the clearing agency awaiting final release.

2021/09/02
7:51 | The package is at the clearing agency awaiting final release.

2021/09/02
4:30 | Departed from Facility
Koeln, Germany
2021/09/01
21:47 | Departed from Facility
Biruliskiai, Lithuania
2021/09/01
20:53 | Arrived at Facility
Biruliskiai, Lithuania
2021/09/01
20:15 | Departed from Facility
Riga, Latvia
2021/09/01
17:11 | Export Scan
Riga, Latvia
2021/09/01
17:11 | Origin Scan
Riga, Latvia
2021/09/01
13:59 | Shipped
Collection Scan
Riga, Latvia
2021/09/01
10:19 | Label Created
Shipper created a label, UPS has not received the package yet.
Latvia
JW
Jannes W's update11 Oct 2021, 10:40
Reviewer Update
I have contacted the following people:
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