UPS is the worst courier service

Try to arrange a collection with UPS UK is like carving a piece of marble with your face. UPS first of a collection needs to be arranged multiple times, as UPS does not log collection on the first call. its not that hard. Its a pre-arranged, pre-paid for AWB. It has all the information, All UPS need to do is READ

I called to arrange "same day" collection for this on Monday October 10th, it is now Friday October 14th. For reference "same day" collection means you collect on the same day!!! not 4 days later.

UPS also refuse to send any kind of acknowledgement collection has been arranged, Instead pushing responsibility onto the customer to check. very professional.

Any questions asked are met with generic answer. UPS Staff directly refuse to answer customer questions and when posed with the same question, staff simply hang-up. UPS UK expect customers to accept items will be collected purely by word of mouth and good faith.

This is the worst business model I think I've ever seen.