UPS is the worst business with the worst service in this country

Item: United Parcel Services
Rating: 1
Author: Joshua O

For an International Business, UPS is worst than any local entity in this country. I have a package that has been in the country and in their custody since Monday the 23rd of November , I have even paid the custom Fees and others on their invoice, but still do not have my package even as at today the 1st of December. They actually stopped updating the package status on Friday the 27th of November. What kind of Courier service is this? When you call their customer service each time you hear a different "Lie" (P.S they employ the exact same kind of people in customer service , people who fit into the very terrible culture in place there). EVERY one in their customer service department Lies. Call Ten times , and you get ten different response from people looking at the same system with your tracking number. I really regret opting to have my package shipped via UPS. It doesn't matter what DHL costs, they are the only way out of courier head ache. I cannot collect my package because it is still at the warehouse in the airport, for days on end. I wish there was a no star option , thats the only thing UPS deserves

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Joshua O's updateReviewer Update

02 Dec 2020, 10:23

Don't ship to SA with UPS , especially not during the festive season. I just learned today that my packaged was moved to "Abandon cargo bay". A package that has cleared customs , that i have paid the duties and other fees for is in an "Abandoned cargo bay". If this is not a scheme by a syndicate there to select and ***** packages at UPS , then nothing else explains this. Before the package got to the country i had been calling and did so twice daily from the 23rd of November when it got to JHB to the 27th when finally someone was honest enough to generate the invoice and send to me. every one i spoke to before that were giving me different stories, "package was awaiting custom clearance " or " not yet in country" even with the tracking status saying something else. but in that time, they moved it to "abandoned cargo bay" so that they can ***** it from there. And they stopped updating the tracking status from Friday the 27th after paying customs and having it changed to "awaiting release from clearing agent" to "No information available" from then until today. Now they "trying" to retrieve it from the abandoned cargo bay. you sent a package as abandoned within a week , despite not requesting custom clearance payment for once. These is a conscious , well planned effort to ***** peoples packages , nothing more

Joshua O's update02 Dec 2020, 10:23

Reviewer Update