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Crystal O

1 reviews | Active since Sept 2018

08 Aug 2019, 11:05

UPS IS PATHETIC!!!!!!!!!!!!!!!!!!!!

pathetic!!!!!!!!!!!!!!!!!! NEVER USE UPS! THEY WILL FRUSTRATE YOU BEYOND WORDS. STAFF ARE RUDE, PATHETIC AND NOT HELPFUL, TRACKING INFO HAS BEEN WRONG THROUGHOUT WHOLE PROCESS! CANNOT MONITOR PROGRESS OF PARCEL!!!!!! WHEN WE PHONE AND ASK FOR SOMEONE TO FIX TRACKING INFO THEY TELL ME ITS BETTER TON CALL( WHAT THE HELL IS THE POINT OF THE TRACKING NUMBER AND USING THIS ON THEIR WEBSITE TO SEE PROGRESS OF PARCEL) AND THEN THINK I HAVE TIME TO PHONE EVERYDAY BECAUSE THEIR TRACKING INFO IS IONCORRECT! HOLD ON THE LINE FOR 20 MIONUTES TO GET THE CALL CUT AND HOLD AGAIN WHEN I CALL BACK. HELD 25 MINUTES TO SPEAK TO A MANAGER AND I PHONED BACK AS I COULDNT HOLD ANYMORE AND THEN GET TOLD BY CHARDY( THE RECEPTIONIST AT KEMPTON PARK BRANCH) THAT I MUST CALL FOR UPDATES AND WOULD NOT ALLOW ME TO SPEAK TO THE MANAGER AND HAS A STUPID ANSWER FOR EVERYTHING AND DID NOT HELP AT ALL WITH MY QUERY!!!!!!! I HOPE I GET THIS PARCEL SORTED AND CLEARED AND COLLECT IT SO THAT I CAN BE RID OF UPS AND THEIR PATHETIC, FRUSTRATING ASSISTANCE!!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL NEVER USE THEM AGAIN. THIS HAS BEEN SUCH AN UNPLEASANT EXPERIENCED! [PLEASE DO YOURSELF A FAVOUR AND NEVER USE THEM.

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Replies (4)
CO
Crystal O's update16 Aug 2019, 09:46
Reviewer Update
Still not clarity on my parcel! lying and lying! Thats all they do!!!!!! say one thing today and tomorrow contradict themselves!!!!!!!!!!!!!!!!!!!!!!!!! I am frustrated beyond words!
CO
Crystal O's update16 Aug 2019, 10:27
Reviewer Update
Denton Haridass
Brokerage Manager

No wonder the staff is *********** if you see how he handles situations as well as contradicts himself and blatantly lies

CO
Crystal O's update20 Aug 2019, 11:06
Reviewer Update
Still no parcel! a person pays for the parcel to be delivered in 4 - 7 days. Its now almost a month! They cannot give dates when we can collect. They now say they need to go find the parcel in customs and cant say when we can collect! How hard is it just top do your job and go fetch the cleared parcel so we can collect! We made payment on 7th August before parcel was even cleared? how does this company work? and it is not the 20th and still no parcel. They cannot even get this parcel to them as a priority considering we paid for 4-7day arrival!!!!!!!!!!!!!!!!11
CO
Crystal O's update21 Aug 2019, 16:34
Reviewer Update
so today i phone to collect parcel, i get told, " sorry no one has requested it to be collected from the airport" The airport is 10 minutes from their premises and the parcel was cleared 3 days ago. Come on, theres just no care at all. Jeanine Naidoo doesnt even respond to emails, just ignores a person while i have been asking when we can collect the parcel, 4 emails now, but get told no one even requested the parcel to be collected. So thank you Janine! for no help, no care and no response! I have laid complaints and even the manager Denton was no help and had no remorse, snarky responses.after thais whole process you would expect them to make your parcel is collected as a matter of urgency! as this is my boyfriends income!!!! We paid for express 4-7 day service and got it in almost a month with no assistance or help from anyone there! Seems everyone at UPS is rude and unhelpful. These people do not have customer care s****s. This has honestly been such an unpleasant experience! i am so dissapointed and will never use them again. Please if you are reading this, they will honestly frustrate you beyond words, they are the most unfriendly and unhelpful individuals all in one company. Rather use DHL,FEDEX and TNT. STAY AWAY FROM UPS!