UPS is operating like a ****

I ordered a parcel from US months ago. My tracking number is 1ZE***. When the parcel arrived, I got an email that I need to pay R774.90 for customs clearing and VAT, which i did on the 2nd September. On the 14th September i was told i need to pay R448.50 for inspection fee, which I did pay. when following up, i was assured that after paying the inspection fee the parcel will be delivered. I made the payment on the 27th October and was told i should have my parcel delivered within next three days. I have still not received my parcel to this very day (30th December)

i have made numerous calls to UPS and was promised this will be delivered. When i followed up again in November, i was asked to send the POP of the last payment i made (the inspection fee). After sending the POP the lady i was following up with (Azola) asked me 'Please advise if payment of R 390.00 was done?' i asked what was that for as i had already paid for customs clearance and inspection fee. i had also not been notified or contacted about another payment to make, and only became aware of this when i followed up. this lady never responded to explain what this other payment is for.

Either UPS or their staff is ******** customers.

The sad thing is that purchased these items for my autistic son who badly need them :( Little did i know i will be given a run around like this by a courier company that is meant to be reputable and reliable.

I really would like to hear from UPS when my parcel will be delivered