RK
Rhoda K
1 reviews | Active since Jul 2013
11 Sept 2026, 12:09
UPS holds shipment hostage for storage on a delay that they caused
UPS Delays a an import clearance, then only after paying import vat and duties do they demand that storage be paid before a shipment is delivered. We provided a clear timeline. This was escalated to a supervisor that does not attend to the escalation. Very poor service and we will be requesting that all our shippers refrain from using UPS.
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Replies (4)0
Replies (4)
United Parcel Services's replyOfficial
15 Sept 2026, 11:50Dear Rhoda,
Thank you for taking my call.
I sincerely apologize for the way this shipment has been handled. As discussed, please include me in the email correspondence with Lulama Magagula so that I can personally ensure we expedite the retrieval and delivery of the shipment when sending the Proof of Payment.
My email address is ***.
I hope we can do better by you the next time if we are afforded the opportunity .
Regards
Pamela Dzingwa
United Parcel Services's reply15 Sept 2026, 11:50
Official
Dear Rhoda,
Thank you for taking my call.
I sincerely apologize for the way this shipment has been handled. As discussed, please include me in the email correspondence with Lulama Magagula so that I can personally ensure we expedite the retrieval and delivery of the shipment when sending the Proof of Payment.
My email address is ***.
I hope we can do better by you the next time if we are afforded the opportunity .
Regards
Pamela Dzingwa
United Parcel Services's replyOfficial
16 Sept 2026, 16:00Dear Rhoda,
Thank you for your feedback.
I understand that Lulama has made contact with you and will be sharing the invoice as well as managing the finalization of the matter.
Should you require any additional information or assistance, please feel free to contact me through our call center. I will be happy to assist.
Kind regards,
Pamela Dzingwa
Pamela Dzingwa
United Parcel Services's reply16 Sept 2026, 16:00
Official
Dear Rhoda,
Thank you for your feedback.
I understand that Lulama has made contact with you and will be sharing the invoice as well as managing the finalization of the matter.
Should you require any additional information or assistance, please feel free to contact me through our call center. I will be happy to assist.
Kind regards,
Pamela Dzingwa
Pamela Dzingwa
RK
Rhoda K's updateReviewer Update
23 Sept 2026, 08:12I received a call from the necessary person and an apology was issued for the delay and we were assured there would be no storage. A week later and we still don't have the shipment. No reply to emails and when we call the system still says that storage must be paid. Can we please get an actual resolution on this matter. I cannot believe that it takes a month to get release on a shipment. I am worried about the stock after being in UPS hands for so long. What else can I do?
RK
Rhoda K's update23 Sept 2026, 08:12
Reviewer Update
I received a call from the necessary person and an apology was issued for the delay and we were assured there would be no storage. A week later and we still don't have the shipment. No reply to emails and when we call the system still says that storage must be paid. Can we please get an actual resolution on this matter. I cannot believe that it takes a month to get release on a shipment. I am worried about the stock after being in UPS hands for so long. What else can I do?
United Parcel Services's replyOfficial
23 Sept 2026, 13:04Dear Rhoda,
Thank you for further feedback the package is with the driver, and this should be delivered by 15pm today.
Please do advise if this does not happen as indicated.
Regards
Pamela Dzingwa
United Parcel Services's reply23 Sept 2026, 13:04
Official
Dear Rhoda,
Thank you for further feedback the package is with the driver, and this should be delivered by 15pm today.
Please do advise if this does not happen as indicated.
Regards
Pamela Dzingwa