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Phindile M
1 reviews | Active since Jul 2023
02 May 2025, 08:00
UPS has to be the worst shipping service provider in SA
UPS has to be the worst shipping service provider in SA. This is my third time using them and it has been the most frustrating and tedious experience ever. My parcel was supposed to be delivered last week but I haven’t even received my customs invoice. I have been calling but I am being taken from pillar to post. The agents have been saying that they will send me my customs invoice till this day. I have to call and send emails without getting any reply everyday, which is financially draining, and to top it all off, I still don’t get what I have been begging for. Why should something so simple made to be so tedious?
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United Parcel Services's replyOfficial
07 May 2025, 15:56Dear Phindile M,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with UPS and any inconvenience it may have caused. This is not the level of service or product performance we aim to deliver.
We take all feedback seriously and would like the opportunity to investigate this matter further.
Please reach out to us directly with your reference number so we can assist you promptly.
We value your support and are committed to resolving this issue to your satisfaction.
Kind regards,
UPS Customer Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with UPS and any inconvenience it may have caused. This is not the level of service or product performance we aim to deliver.
We take all feedback seriously and would like the opportunity to investigate this matter further.
Please reach out to us directly with your reference number so we can assist you promptly.
We value your support and are committed to resolving this issue to your satisfaction.
Kind regards,
UPS Customer Service Team
United Parcel Services's reply07 May 2025, 15:56
Official
Dear Phindile M,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with UPS and any inconvenience it may have caused. This is not the level of service or product performance we aim to deliver.
We take all feedback seriously and would like the opportunity to investigate this matter further.
Please reach out to us directly with your reference number so we can assist you promptly.
We value your support and are committed to resolving this issue to your satisfaction.
Kind regards,
UPS Customer Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with UPS and any inconvenience it may have caused. This is not the level of service or product performance we aim to deliver.
We take all feedback seriously and would like the opportunity to investigate this matter further.
Please reach out to us directly with your reference number so we can assist you promptly.
We value your support and are committed to resolving this issue to your satisfaction.
Kind regards,
UPS Customer Service Team