UPS gives bad (or rather no)service

I made numerous attempts to get UPS to communicate why they do not deliver as they advertise everywhere. They don't even answer mails. I had one person mailing me and when you phone Phephisile she says the others will be in contact which never happens. She is the only one that works and tries to help after her phone rang for 10 minutes. Understaffed maybe? Or the lack of management as in every other institution in South Africa. I have paid my custom duty on 26th September. With no luck. No contact from the people from Ups dealing with my parcel. That is why I don't use them, smaller freighting companies with personal assistance is the way to go. I will forward this complaint to my suppliers in Germany and Netherlands to never use UPS to send our goods to South Africa. I will then send a copy of this message to David Abney in the USA to recommend the person in South Africa who can help with this matter. It is the 14th October today and still no luck as to where or why the parcel is being held back, its only wedding dresses, how difficult can that be? This parcel was sent one month ago on 13 September. I mailed to ask if they charged the correct custom rating which is 28% amd not 45% as the goods was manufactured in Europe, once again no response in that and no answer. I phone my courier agent on his mobile with an asnwer with in 5 min. Do you know how long the phone rang on UPS customer line? 45 min! I kid you not and you know what? No answer I hung up. Ridiculous service for a international freigting company!