UPS Failure to deliver item / Lack of Communication

It's all in the name "United Parcel Service" One would think that a courier company such as UPS would strive to do one thing well - delivering parcels ?

This has not been my experience with UPS South Africa, I recently ordered items through Amazon in the US, since UPS is their delivery partner I chose "AmazonGlobal Priority Shipping" as my Service Level required. My item (which was a simple cellphone case) was ordered and ready for UPS 2018/10/05 and arrived in Kempton Park, South Africa on 2018/10/07 On 2018/10/08 a note was added to my tracking page for 1Z617RR ********** 4930 stating "Your package has been delayed by Customs or other Government agency." At 2018/10/09 a note was made on the tracking app "This package was abandoned by both the sender and receiver" Subsequently I contacted the UPS South Africa callcentre (2018/10/10 13:38) to get clarity on what the issue is holding the item in Customs - and what this "abandonment" message meant added to tracking. I was told that they needed an Invoice / Better description from the shipper.

I have ordered packages from Amazon before through UPS, and NEVER have I experienced such bad communication from your Company. NO effort was made to contact me for the required Invoice nor documentation to expedite the shipment / delivery process

I supp**** UPS South Africa with an Order as well as Payment information for the item(s) ordered on 2018/10/11 07:11 - which contained the listing for a Torras Cellphone case. The eMail was rep**** to with a message "Invoice well received" 2018/10/11 08:31 After this eMail was received I had made 20 phonecalls to the Johannesburg UPS Offices over the course of several days ranging from 2018/10/14 - 2018/10/29 - many times not being able to reach the callcentre, or the number not being picked up. I even left a message for their Supervisor to call be back, for which I still have not received any communication whatsoever All consultants I spoke to, told me that I would receive a phonecall with further information - which was not the case

On 2018/10/25 12:59 I was told "Goods released, shipment will be moved accordingly this afternoon." I STILL do not have this item, and frankly looking at your track record for this type of issue it's REALLY unlikely I will be getting it any time soon. HelloPeter has many complaints (and negative reviews with no response whatsoever) about this exact situation. I would emplore you to pull the call records between myself and your consultants - go listen to the phonecalls, go read the eMail correspondence