1 reviews | Active since Aug 2022
UPS failed our school — shipment delayed nearly a month, no accountability
We’ve had one of the worst service experiences with UPS South Africa. A time-sensitive shipment for our school robotics team was stuck for weeks without explanation. Despite multiple follow-ups, there was no communication, no urgency, and no clarity.
When their delivery partner finally contacted us, it had already been nearly a month since the order was placed, and we only received the customs invoice after further escalation.
UPS’s response? A copy-paste apology that didn’t acknowledge any of the actual issues raised. No accountability. No solution. No compensation offered. This level of service is unacceptable, especially when it directly affects students and educational institutions. Based on this experience and the many other poor reviews online, we absolutely do not recommend UPS for international shipments, particularly in southern Africa.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your school’s shipment. We understand the importance of time-sensitive deliveries, especially those impacting students and educational programs.
Please be assured that one of our dedicated customer service agents will be reaching out to you shortly to gather more details and assist you further. We take this feedback seriously and are committed to investigating the issue thoroughly and working toward a resolution.
Your experience is not the standard we strive to uphold, and we appreciate the opportunity to make things right.
Kind regards,
UPS Customer Care South Africa
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your school’s shipment. We understand the importance of time-sensitive deliveries, especially those impacting students and educational programs.
Please be assured that one of our dedicated customer service agents will be reaching out to you shortly to gather more details and assist you further. We take this feedback seriously and are committed to investigating the issue thoroughly and working toward a resolution.
Your experience is not the standard we strive to uphold, and we appreciate the opportunity to make things right.
Kind regards,
UPS Customer Care South Africa