WB
Werner B
1 reviews | Active since Jul 2020
19 Mar 2024, 11:54
UPS Express not so Express
UPS Express parcel been on its way since Friday 13 Mar 2024. Cleared by Customs but haven't been shipped yet.
Been on the line for 45:05 holding for consultant to assist me.
I paid the additional Express charges for my delivery because i URGENTLY required my parcel, but now my order is taking just as long as what it would have taking if i used normal tracking.
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United Parcel Services's replyOfficial
19 Mar 2024, 12:28Dear Werner
Please allow me to intervene.
First all I would to express my most sincere apologies as this situation has reached an unnecessary level and is becoming frustrating to all parts involved.
We will look into this delay in clearance & will revert soonest.
Regards
Resolution desk
Please allow me to intervene.
First all I would to express my most sincere apologies as this situation has reached an unnecessary level and is becoming frustrating to all parts involved.
We will look into this delay in clearance & will revert soonest.
Regards
Resolution desk
Best regards,
United Parcel Services's reply19 Mar 2024, 12:28
Official
Dear Werner
Please allow me to intervene.
First all I would to express my most sincere apologies as this situation has reached an unnecessary level and is becoming frustrating to all parts involved.
We will look into this delay in clearance & will revert soonest.
Regards
Resolution desk
Please allow me to intervene.
First all I would to express my most sincere apologies as this situation has reached an unnecessary level and is becoming frustrating to all parts involved.
We will look into this delay in clearance & will revert soonest.
Regards
Resolution desk
Best regards,