UPS does not deliver

After being sent a gift from the USA that should have been received in a week, I've been trying to get it delivered to me for more than two months now.

When you try them by phone, 9 times out of 10 you will either be kept on hold forever and never reach someone, or the person you do reach will just stick to the company line and not actually be able to do or explain anything. Emails seem to be the real black hole, even when replying to a supposedly live person who just contacted you (such as for paying customs), you can never reach them again.

After weeks of trying we've only managed to reach one helpful person in the company (amongst the rest that simply just don't care), but despite his best efforts even he seems powerless against the random behaviour of their systems and the inability to get a package delivered.

This is not the standard we're supposed to settle for when selecting a supposedly reputable international delivery company. This is probably the worst customer service and experience to be found in South Africa.