MvdW
Marius van der Walt
1 reviews | Active since Mar 2009
14 May 2025, 08:20
UPS dissappoints
UPS received a parcel for me. I called them tje day of payment and arranged that I pick up the parcel at their head office. I especially did this because I am traveling for business. I get here and they have unfortunately have had a miscommunication via email (how does an email get read wrong???) So now ai cannot get my parcel and wasted 120 to their offices. Now I must return here Friday and hopefully this will not be another problem. Yet if you as a client make a mistake, they charge you for return visit or storage? How is this professional!
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Replies (2)
United Parcel Services's replyOfficial
14 May 2025, 11:00 Hello Marius,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and for any inconvenience it may have caused. This is not the level of service we
aim to provide to our customers.
We apologize for not being able to hold the shipment as requested. While our team strives to fulfill requests, changes to shipment services aren't always guaranteed. We have sent you an email to provide an update. However, if you do need any further assistance, please feel free to reach out to us.
Your satisfaction is important to us, and we’re committed to improving our service.
Kind regards,
UPS Customer Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and for any inconvenience it may have caused. This is not the level of service we
aim to provide to our customers.
We apologize for not being able to hold the shipment as requested. While our team strives to fulfill requests, changes to shipment services aren't always guaranteed. We have sent you an email to provide an update. However, if you do need any further assistance, please feel free to reach out to us.
Your satisfaction is important to us, and we’re committed to improving our service.
Kind regards,
UPS Customer Service Team
Best regards,
United Parcel Services's reply14 May 2025, 11:00
Official
Hello Marius,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and for any inconvenience it may have caused. This is not the level of service we
aim to provide to our customers.
We apologize for not being able to hold the shipment as requested. While our team strives to fulfill requests, changes to shipment services aren't always guaranteed. We have sent you an email to provide an update. However, if you do need any further assistance, please feel free to reach out to us.
Your satisfaction is important to us, and we’re committed to improving our service.
Kind regards,
UPS Customer Service Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and for any inconvenience it may have caused. This is not the level of service we
aim to provide to our customers.
We apologize for not being able to hold the shipment as requested. While our team strives to fulfill requests, changes to shipment services aren't always guaranteed. We have sent you an email to provide an update. However, if you do need any further assistance, please feel free to reach out to us.
Your satisfaction is important to us, and we’re committed to improving our service.
Kind regards,
UPS Customer Service Team
Best regards,
MvdW
Marius van der Walt's updateReviewer Update
14 May 2025, 11:06This was pre-arranged with UPS and the oarcel was at the airport wnd not even at your sorting centre yet. So this is a poor excuse and reaponse. Unacceptable.
MvdW
Marius van der Walt's update14 May 2025, 11:06
Reviewer Update
This was pre-arranged with UPS and the oarcel was at the airport wnd not even at your sorting centre yet. So this is a poor excuse and reaponse. Unacceptable.