DS
Donovan S
1 reviews | Active since Jun 2013
08 Aug 2020, 07:42
UPS disaster
I am a business entity that imports sports gear from Europe, from time to time i have had to use UPS. From the moment the gear leaves Europe you will need to be on UPS South Africa to ensure it keeps moving. They do zero communication. My current shipment has been in Joburg UPS possession since the 2nd July 2020, today is the 8th August 2020. I paid my duties on this shipment on the 9th of July 2020. They have made 3 huge errors with submitting documents, i have had to resend twice. PLEASE DONOT USE UPS for any shipping. Please insist that your suppliers and or friends sending you items from abroad use an alternate. It is an absolute joke. Its stressful and has a huge impact on my business, staff and customers.
Helpful (0)
Replies (12)0
Replies (12)
United Parcel Services's replyOfficial
08 Aug 2020, 10:59Dear Donovan,
Kindly provide your tracking number so this can be investigated.
Kind Regards,
Tanya Deonarain
Kindly provide your tracking number so this can be investigated.
Kind Regards,
Tanya Deonarain
Best regards,
United Parcel Services's reply08 Aug 2020, 10:59
Official
Dear Donovan,
Kindly provide your tracking number so this can be investigated.
Kind Regards,
Tanya Deonarain
Kindly provide your tracking number so this can be investigated.
Kind Regards,
Tanya Deonarain
Best regards,
DS
Donovan S's updateReviewer Update
09 Aug 2020, 07:23 1Z1A***
I also have about 90 emails back and forth.
I also have about 90 emails back and forth.
DS
Donovan S's update09 Aug 2020, 07:23
Reviewer Update
1Z1A***
I also have about 90 emails back and forth.
I also have about 90 emails back and forth.
United Parcel Services's replyOfficial
11 Aug 2020, 07:49Dear Donovan,
Can you please send me names of the agents whom you where mailing.
Tanya Deonarain
***
Can you please send me names of the agents whom you where mailing.
Tanya Deonarain
***
Best regards,
United Parcel Services's reply11 Aug 2020, 07:49
Official
Dear Donovan,
Can you please send me names of the agents whom you where mailing.
Tanya Deonarain
***
Can you please send me names of the agents whom you where mailing.
Tanya Deonarain
***
Best regards,
DS
Donovan S's updateReviewer Update
11 Aug 2020, 08:00 Gugu Mngomezulu
Konayo Thabang
Rensburg Bernice
Lebo (customer services)
Maphothoma Shadi
Makhanye Phephisile
Niashall Ramburan
Konayo Thabang
Rensburg Bernice
Lebo (customer services)
Maphothoma Shadi
Makhanye Phephisile
Niashall Ramburan
DS
Donovan S's update11 Aug 2020, 08:00
Reviewer Update
Gugu Mngomezulu
Konayo Thabang
Rensburg Bernice
Lebo (customer services)
Maphothoma Shadi
Makhanye Phephisile
Niashall Ramburan
Konayo Thabang
Rensburg Bernice
Lebo (customer services)
Maphothoma Shadi
Makhanye Phephisile
Niashall Ramburan
United Parcel Services's replyOfficial
11 Aug 2020, 08:12Thank you
Best regards,
United Parcel Services's reply11 Aug 2020, 08:12
Official
Thank you
Best regards,
DS
Donovan S's updateReviewer Update
11 Aug 2020, 17:21Hi, Do you have any info for me?
The reality of this is that if the people did their job properly this would not be happening at all. My business is getting blown to pieces because of this.
The reality of this is that if the people did their job properly this would not be happening at all. My business is getting blown to pieces because of this.
DS
Donovan S's update11 Aug 2020, 17:21
Reviewer Update
Hi, Do you have any info for me?
The reality of this is that if the people did their job properly this would not be happening at all. My business is getting blown to pieces because of this.
The reality of this is that if the people did their job properly this would not be happening at all. My business is getting blown to pieces because of this.
DS
Donovan S's updateReviewer Update
11 Aug 2020, 18:27This needs to be raised to senior management level and i would like some communication from them.... I dont want to hear anything about customs i want results.
DS
Donovan S's update11 Aug 2020, 18:27
Reviewer Update
This needs to be raised to senior management level and i would like some communication from them.... I dont want to hear anything about customs i want results.
United Parcel Services's replyOfficial
12 Aug 2020, 07:12Dear Donovan,
UPS has no control over the CUSTOM's processes and procedures.
Any issues with Customs would have to be taken up with them.
Our Brokerage Manager will be made aware of your complaint.
Kind Regards,
Tanya Deonarain.
UPS has no control over the CUSTOM's processes and procedures.
Any issues with Customs would have to be taken up with them.
Our Brokerage Manager will be made aware of your complaint.
Kind Regards,
Tanya Deonarain.
Best regards,
United Parcel Services's reply12 Aug 2020, 07:12
Official
Dear Donovan,
UPS has no control over the CUSTOM's processes and procedures.
Any issues with Customs would have to be taken up with them.
Our Brokerage Manager will be made aware of your complaint.
Kind Regards,
Tanya Deonarain.
UPS has no control over the CUSTOM's processes and procedures.
Any issues with Customs would have to be taken up with them.
Our Brokerage Manager will be made aware of your complaint.
Kind Regards,
Tanya Deonarain.
Best regards,
DS
Donovan S's updateReviewer Update
12 Aug 2020, 08:12Hi Tanya, as i mentioned we would not be in this situation if it was not for the incompetence within the system. All i want is UPS to actually get hold of customs and make an educated attempt of resolving this now. Someone needs to go to the customs office and be professional about this and get it done. Yesterday i got an email from Gugu asking me to confirm what the items are. For **** sakes this is day 40 i send that info through on day 2. WHAT IS GOING ON THERE????
DS
Donovan S's update12 Aug 2020, 08:12
Reviewer Update
Hi Tanya, as i mentioned we would not be in this situation if it was not for the incompetence within the system. All i want is UPS to actually get hold of customs and make an educated attempt of resolving this now. Someone needs to go to the customs office and be professional about this and get it done. Yesterday i got an email from Gugu asking me to confirm what the items are. For **** sakes this is day 40 i send that info through on day 2. WHAT IS GOING ON THERE????
DS
Donovan S's updateReviewer Update
12 Aug 2020, 08:13It seems like a deliberate attempt to sabotage my business.
DS
Donovan S's update12 Aug 2020, 08:13
Reviewer Update
It seems like a deliberate attempt to sabotage my business.
DS
Donovan S's updateReviewer Update
25 Aug 2020, 08:30Day 50, 6 Agents later and still not delivered. If you value your business you wouldnt deal with UPS.
DS
Donovan S's update25 Aug 2020, 08:30
Reviewer Update
Day 50, 6 Agents later and still not delivered. If you value your business you wouldnt deal with UPS.
DS
Donovan S's updateReviewer Update
03 Sept 2020, 20:29goodday, please send me the contact details for the General manager responsible for brokerage and customer service. thanks
DS
Donovan S's update03 Sept 2020, 20:29
Reviewer Update
goodday, please send me the contact details for the General manager responsible for brokerage and customer service. thanks