CM
Charlene M
1 reviews | Active since Aug 2018
28 Jul 2025, 12:49
UPS Delivery blunder
The worst delivery service i have ever used. They didnt notify me when the parcel was received. i called into the call centre several times but no one followed up on email as promised. Eventually i got a hold of customercare via email and they directed me to an agent who sent me paperwork to fill in and online payment link for an amount 9 times the actual duties and taxes charged for "logistics handling and administration". After the fees are paid and paperwork submitted, then UPS comes back asking for product pictures and write up on the product as its stopped by port authorities. i have never had such a poor experience with a logistics service anywhere in the world.
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United Parcel Services's replyOfficial
30 Jul 2025, 15:41 Dear Charlene,
Thank you for sharing your experience with us. I want to start by sincerely apologizing for the frustration and inconvenience you've encountered—this is absolutely not the level of service we aim to provide.
Your concerns regarding the lack of communication, unexpected charges, and delays due to customs clearance are completely valid. We understand how disappointing and exhausting it can be when a parcel you’ve paid for and followed up on multiple times still remains detained.
We acknowledge that the charges and additional documentation requests added unnecessary stress, especially after payment and submission of the required forms. Please be assured that your documents have now been received and forwarded to the Port Health authorities for their review.
We are currently awaiting clearance and will follow up regularly to ensure no further delays occur.
We genuinely regret the negative experience you've had, and your feedback is being escalated to the relevant teams for review to prevent a recurrence of such issues. In the meantime, we will keep you updated with any new developments on the release of your parcel.
Thank you for your patience, and again, we’re very sorry for the trouble this has caused.
Warm regards,
Customer Service Representative
Thank you for sharing your experience with us. I want to start by sincerely apologizing for the frustration and inconvenience you've encountered—this is absolutely not the level of service we aim to provide.
Your concerns regarding the lack of communication, unexpected charges, and delays due to customs clearance are completely valid. We understand how disappointing and exhausting it can be when a parcel you’ve paid for and followed up on multiple times still remains detained.
We acknowledge that the charges and additional documentation requests added unnecessary stress, especially after payment and submission of the required forms. Please be assured that your documents have now been received and forwarded to the Port Health authorities for their review.
We are currently awaiting clearance and will follow up regularly to ensure no further delays occur.
We genuinely regret the negative experience you've had, and your feedback is being escalated to the relevant teams for review to prevent a recurrence of such issues. In the meantime, we will keep you updated with any new developments on the release of your parcel.
Thank you for your patience, and again, we’re very sorry for the trouble this has caused.
Warm regards,
Customer Service Representative
United Parcel Services's reply30 Jul 2025, 15:41
Official
Dear Charlene,
Thank you for sharing your experience with us. I want to start by sincerely apologizing for the frustration and inconvenience you've encountered—this is absolutely not the level of service we aim to provide.
Your concerns regarding the lack of communication, unexpected charges, and delays due to customs clearance are completely valid. We understand how disappointing and exhausting it can be when a parcel you’ve paid for and followed up on multiple times still remains detained.
We acknowledge that the charges and additional documentation requests added unnecessary stress, especially after payment and submission of the required forms. Please be assured that your documents have now been received and forwarded to the Port Health authorities for their review.
We are currently awaiting clearance and will follow up regularly to ensure no further delays occur.
We genuinely regret the negative experience you've had, and your feedback is being escalated to the relevant teams for review to prevent a recurrence of such issues. In the meantime, we will keep you updated with any new developments on the release of your parcel.
Thank you for your patience, and again, we’re very sorry for the trouble this has caused.
Warm regards,
Customer Service Representative
Thank you for sharing your experience with us. I want to start by sincerely apologizing for the frustration and inconvenience you've encountered—this is absolutely not the level of service we aim to provide.
Your concerns regarding the lack of communication, unexpected charges, and delays due to customs clearance are completely valid. We understand how disappointing and exhausting it can be when a parcel you’ve paid for and followed up on multiple times still remains detained.
We acknowledge that the charges and additional documentation requests added unnecessary stress, especially after payment and submission of the required forms. Please be assured that your documents have now been received and forwarded to the Port Health authorities for their review.
We are currently awaiting clearance and will follow up regularly to ensure no further delays occur.
We genuinely regret the negative experience you've had, and your feedback is being escalated to the relevant teams for review to prevent a recurrence of such issues. In the meantime, we will keep you updated with any new developments on the release of your parcel.
Thank you for your patience, and again, we’re very sorry for the trouble this has caused.
Warm regards,
Customer Service Representative