Ups delivery Big Fat 0

Second time always says delivery failed .I called the call centre says the drivers do not have airtime too call .So logically you ask we live in gated communities do we sit by the window wait or just put camping chairs outside till after 6 in hopes we spot the delivery van .Pathetic service 0 in everything .Your drivers do not make calls neither do they have airtime so customers must just be sitting ducks .Horrible bad pathetic service