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KU
Kevern U

1 reviews | Active since Oct 2010

02 May 2019, 22:58

UPS Couriers

Ordered R15000.00 worth of tech kit from the UK, what I received was a box of table cloths. Despite having importers code, vat registered the works, item got stuck in customs for two days as UPS was "Unable to locate my documents" despite me having a full business account with them. Can you imagine my horror when EVENTUALLY I got delivery, what I received was a box of table cloths!!! and a bill for over R4000.00 for the delivery. Yes, thats near R20 000.00 for a small box of table cloths!! I contacted the seller in UK, and confirmed not only did the box not have the same dimensions as recorded on the waybill, but it was 90% lighter, I have raised this with UPS, lets see what they have to say and do to remedy this.

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KU
Kevern U's update06 May 2019, 15:29
Reviewer Update
Photographic evidence from the seller (that I had to get), combined with the box delivered (to me) show that it was indeed the incorrect parcel delivered. (tape, volumetric measurements, weight etc.). UPS basically told me that the parcel was changed in the UK exchange. ISRG (International Solutions and Resolutions Group) will "try" and give me an answer.