UPS completely ignore customer advice

UPS sends a link to my mobile phone, which refers me to your website ... which tells me the parcel is scheduled for delivery on Tuesday.

When I get home on Monday, I find a note saying UPS attempted delivery. Why? ... your website said Monday, so why do you mislead customers.

Because it was convenient ... for UPS, NOT for the customer. And UPS will only make 3 attempts to delivery, so now there is one less for UPS to do ... and then it will be the customer’s problem.

So, I call the UPS number (my cost) and Mpho wants to argue with me. Instead of answering the question : Why does UPS mislead customers, all she wants to do is tell me UPS policy ... and that delivery (2nd attempt) will be attempted between 8am and 1pm. So, I tell her I will not be here after 12 noon ... and then she just repeats herself.

Why is UPS so unhelpful .. and don’t care what the customer wants or needs. Even if you tell them you won’t be home, they will try and deliver anyway; and it will become the customer’s problem!