UPS Australia – Unreliable

On 11 Feb 2020 at 2:00 PM, I received an email from Darlyne Z. from UPS Australia – Subject: C-*** - Sending a Package/General - that a certain pick up request was booked for 12 Feb 2020 by 5:00 PM. I should keep the package open for inspection and present a photo ID to the UPS driver.

I responded by return email that UPS Australia had to book a place on the barge in advance and provided them with a telephone number.

I received another email from UPS on 12 Feb 2020 at 12:25 PM advising “As per Darlyne's request, the package will be collected today, 12/02/20 before 5PM” at the address that was provided for collection.

On 12 Feb 2020 the package had NOT been picked up from my premises by 5:00 PM, although I stayed home all day long.

On 13 Feb 2020, I received an email from AU E-mail Customer Service that he was “sorry for the inconvenience caused by this matter”.

To date, 20 Feb 2020, the package has NOT been picked up by UPS Australia. If I could, I would give UPS and UPS Australia zero points for being that unreliable.