UPS are Rogues

Most unprofessional and uncooperative delivery company. I would urge clients to rethink their choice when using their services. In Jan 2023, I ordered an item from the USA. They gave me the UPS option, that was the only service that was there. The company in the USA made all arrangements for the delivery and I just made payment. The item from a health store, was a liquid to prevent kidney stones. When the item was in country in South Africa, I was told to pay a customs fee, or they will return the item immediately. It was more of a threat than a courtesy from the tone of the email. I paid immediately and waited for delivery to my home.

After 2 weeks I get another email that they had to return the item due to some technicality of the government exchange laws on liquids coming into the country. I accepted their communication, and asked for my money for the customs to be refunded. They refused. Every month I asked them, and was pushed from pillar to post, with no help. Nine months have pasted, and they still don't care. They ask me for documents that I have no access to, like what the USA company has filled out. I explained all of this to them, but they make more excuses hoping that I would just leave it and go away. I contacted them in September and still they just push me from one department to another acting like somebody is on it.

If this is how they treat customers, one can only wonder how they treat your parcels. They are garbage, and I'm sure because of this attitude it will be their fall and they will go out of business soon.

Kumaran Naidu - Film Director