United we'll lose your Parcel and **** you off for 10 days in the call centre Services

If you want to test your inner Karen, I suggest using UPS. I trust the local post office with a parcel worth more than his salary than I trust UPS.

On a serious note, they offer 3-5 shipping days in covid-19 knowing that it is impossible to offer this service, take your money and then lose your parcel. Better yet, they will only investigate the situation once you phone four times a day, of which you are on hold for 16 minutes a call and speak to useless staff like Fikile Mahlangu, Valendi until you get put through to their team leader Meagan Jones who eventually gets down to the bottom of things after ten days... But only once you've gotten in your car and driven down to the UPS offices in Cape Town to speak to someone who has absolutely nothing to do with customer service. This person is Colleen and she has been the only person to help sofar.

The amount of money I've wasted on airtime and taking time off work to visit your physical branch to bypass your insulant call centre could have funded my drive to our Joberg Warehouse to find and collect my parcel myself.

Who loses a 40kg parcel that is 1 metre by 1 metre.

I expect a refund for a service I have never received or I will be contacting consumer protection to state that what you have offered me is false advertising, as I did not receive what I paid for. When you pay R4000 for Express Saver 3 - 5 day shipping and get 20 days and a lost undelivered package, how would you feel?

(You can't say Covid this Covid that because the package has been in Johannesburg for 10 days after being shipped from Germany). I will not use UPS again. I will be posting the direct numbers I have gotten through this process so that nobody needs to go through your irksome call center and deal with your arrogant, *********** staff who are without drive or passion to help a customer.