CS
Clyde S
1 reviews | Active since Jan 2019
07 May 2025, 17:37
United Parcel Services stink
I have a lot of sympathy for anyone who has the bad luck to be sent a parcel via UPS. For a gift from a friend in the UK, the contents of which could not have cost more than R500.00 I was charged R892.40 by UPS to receive this gift. This is in addition to what UPS were paid in the UK to deliver this parcel. In my opinion this is a ****. I have never been charged this much by any other courier company in South Africa. I would stay well clear of them if possible.
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United Parcel Services's replyOfficial
08 May 2025, 10:23Hi Clyde S,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the unexpected charges and understand how frustrating this must have been—especially when receiving a thoughtful gift.
We want to assure you that we take feedback like yours seriously. Customs duties, taxes, and brokerage fees can sometimes lead to additional charges beyond the original shipping costs, particularly for international shipments. That said, we understand that transparency and clarity are essential, and we’re always looking for ways to improve on that front.
If you'd be open to it, we’d really appreciate the chance to look into the details of your case further and see if we can offer a clearer explanation or assistance. Please feel free to respond us directly
Thank you again for your feedback—it helps us serve our customers better.
Warm regards,
UPS Customer Service Team
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the unexpected charges and understand how frustrating this must have been—especially when receiving a thoughtful gift.
We want to assure you that we take feedback like yours seriously. Customs duties, taxes, and brokerage fees can sometimes lead to additional charges beyond the original shipping costs, particularly for international shipments. That said, we understand that transparency and clarity are essential, and we’re always looking for ways to improve on that front.
If you'd be open to it, we’d really appreciate the chance to look into the details of your case further and see if we can offer a clearer explanation or assistance. Please feel free to respond us directly
Thank you again for your feedback—it helps us serve our customers better.
Warm regards,
UPS Customer Service Team
United Parcel Services's reply08 May 2025, 10:23
Official
Hi Clyde S,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the unexpected charges and understand how frustrating this must have been—especially when receiving a thoughtful gift.
We want to assure you that we take feedback like yours seriously. Customs duties, taxes, and brokerage fees can sometimes lead to additional charges beyond the original shipping costs, particularly for international shipments. That said, we understand that transparency and clarity are essential, and we’re always looking for ways to improve on that front.
If you'd be open to it, we’d really appreciate the chance to look into the details of your case further and see if we can offer a clearer explanation or assistance. Please feel free to respond us directly
Thank you again for your feedback—it helps us serve our customers better.
Warm regards,
UPS Customer Service Team
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the unexpected charges and understand how frustrating this must have been—especially when receiving a thoughtful gift.
We want to assure you that we take feedback like yours seriously. Customs duties, taxes, and brokerage fees can sometimes lead to additional charges beyond the original shipping costs, particularly for international shipments. That said, we understand that transparency and clarity are essential, and we’re always looking for ways to improve on that front.
If you'd be open to it, we’d really appreciate the chance to look into the details of your case further and see if we can offer a clearer explanation or assistance. Please feel free to respond us directly
Thank you again for your feedback—it helps us serve our customers better.
Warm regards,
UPS Customer Service Team