1 reviews | Active since Jul 2013
Unacceptable customer service
Further to my complaint lodged on 20 December 2023, I had one staff member contact me and he tried his hardiest to assist me. He kept in constant contact with me and tried his best to resolve the matter for me. However, SAHPRA rejected my application to import the goods and gave instruction to either RTS or destroy to both UPS/Customs.
I had paid R3922.94 in import duties into UPS STANDARD CHARTED Bank ac. I asked for these funds to be reimbursed to me. They rejected my request. I called SARS who advised me that I need to get a POP from UPS that they transferred my funds to SARS Bank ac. I must then go to my local SARS office with all the documentation and they will assist me, a senior citizen, with a reimbur*****t.
I gave UPS until noon today to respond with the POP and destruction notification, and have received no response.
This is unacceptable service. It is a simply request. You either have a POP or you don't! If you don't then the funds are still sitting in your bank account!
What are you going to do with my funds?
Kind regards
Vimla
Kind regards
Vimla
29 November 2023.
This is absolutely unacceptable customer service and I will not recommend anyone using the services of UPS.
29 November 2023.
This is absolutely unacceptable customer service and I will not recommend anyone using the services of UPS.
An update on my saga with UPS. I was very fortunate to have an extremely efficient, customer focused understanding representative Mr. Junaid Aboo Baker, who make immediate contact with me. He promised to look into my matter and give me feedback asap. He duly did so and he made every effort from his side to assist me in receiving my shipment. And after almost 4 months of waiting and being told that my shipment could not be released, I was in absolute shock when I received my parcel on 20 March 2024. I would like to say a huge THANK YOU to Junaid. Your efforts on my behalf are greatly appreciated and I certainly hope that UPS understands that you are an immense ASSET to the company and that they take care of!
Kind regards
Vimla
An update on my saga with UPS. I was very fortunate to have an extremely efficient, customer focused understanding representative Mr. Junaid Aboo Baker, who make immediate contact with me. He promised to look into my matter and give me feedback asap. He duly did so and he made every effort from his side to assist me in receiving my shipment. And after almost 4 months of waiting and being told that my shipment could not be released, I was in absolute shock when I received my parcel on 20 March 2024. I would like to say a huge THANK YOU to Junaid. Your efforts on my behalf are greatly appreciated and I certainly hope that UPS understands that you are an immense ASSET to the company and that they take care of!
Kind regards
Vimla