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SM
Sibonelo M

1 reviews | Active since Apr 2019

13 Sept 2023, 10:58

Ultimate Pathetic Service

I would like to make another follow up with regards to the status of my package being delivered to Cape Town as I have received no response to previous email.

Please advise when this will be delivered as status shows that it's STILL in the warehouse despite being cleared after payment.

The delay for processing was already due to UPS not sending the invoice LAST WEEK for me to make payment! I have been following up and had I not done so, I would still be waiting on no movement. And again, there's no apology for this delay.

Can someone give me an update today please or do I have to call in to ask for a manager!!! I need the package by tomorrow!

How are you now making the delay my problem saying it's with inspection and I have to wait another 5 working days because YOU DELAYED sending proforma invoice????

Don't patronise me with a private response when I've spent MY time, money and efforts calling and emailing you just for the bare minimum in being updated and yet you STILL DISAPPOINT.

SOMEONE BETTER CALL ME!

0
Replies (3)
SM
Sibonelo M's update13 Sept 2023, 19:26
Reviewer Update
Junaid, unless there's a technical challenge on your end, I have not yet received the direct email response in follow up to our call this afternoon.
SM
Sibonelo M's update13 Sept 2023, 19:29
Reviewer Update
Please ignore previous response, private reply only became visible after I responded. I will still be awaiting the direct email as you had mentioned that you'd keep the respective person overseeing my case and in contact with Customs in copy to the email.
SM
Sibonelo M's update18 Sept 2023, 12:43
Reviewer Update
Thank you for the speedy and efficient service delivery. Although it may not have required a HP negative review, I do believe there may be room for improvement (much like any place of customer service) to at best mitigate areas of development where there may be inconsistencies. A big thank you to Junaid and the Ops Team,