Totally *********** - unacceptable service

How does UPS run their company???? The UPS driver arrived at our offices today stating he was here to collect a parcel, he had no idea who the customer was he was collecting for, we asked him to call his office and find out more details but we were told he had no airtime. We had to call the UPS office and find out the information. How can a driver arrive with no information whatsoever and no airtime. I suggest that UPS management seriously evaluate their business and service.