Total Frustaration

It has been a month since this company has been trying to deliver a parcel from o/s to me. They reckon they have been here and nobody at home, they have my cell number yet, have never even attempted to call me when they arrived as I live in a complex. I called them 4 times to ensure the correct address and they promised to deliver the next day, that was 5 days ago! I gave them my work address as well. Stayed at home for the delivery for two days! they wasted my time...I cancelled the parcel with the company and pulled out the business because I cannot allow this to happen to my clients! That is how serious I am about SERVICE! Disgusted at their attitude and service, not even a call to apologize..You wait 20 mins to get through to the call centre if not longer!