Terrible service from accounts department

<p>We had two parcels coming in on two different waybills. These were under declared by UPS. After two weeks struggling to get a VOC issued they finally send us the correct paperwork. But the invoice was incorrect. They now want to charge us a penalty fee for late payment as well as another disbur*****t fee. Afer telling them that we do not mind paying the customs VAT that is owed but that we are not liable for the other charges as the mistake was not on our side but UPS', we are still waiting for a correct invoice. Please note that this has been another 2 weeks with NO response from the parties we have contacted regarding this. This is unacceptable. &nbsp;</p>