1 reviews | Active since Jan 2025
Terrible service
After several calls back and fourth to UPS, my parcel will not be delivered as indicated due to “technical issues” from UPS website.
Saturday 31 May we received the link from UPS and awaited the payment link for sars, Monday 2 June this link was still not received, I called and requested it, did not receive it as per request.
I then called an hour later again and a lady escalated it and we received it. Payment was made for clearance around 12:20. Two hours later “details” needed. Called UPS again and the agent I spoke to had no answers for me and told me to wait.
Called this morning and again was told “it’s with clearance”
Had I not called we would have not received payment link. We have commitments to meet with clients and UPS is breaking that trust of commitment. This is our first shipment with UPS and is certainly the worst.
Thank you for taking the time to share your experience.
We're very sorry for the delays and frustration you encountered. For this shipment, customs required additional information before it could be cleared, which unfortunately caused a delay in the delivery process. However, we have sent a follow up to the relevant department and will provide an update via email.
We understand how important timely updates are, especially when your business commitments are on the line. While the customs process is beyond our direct control, we acknowledge that communication around the payment link and clearance status should have been clearer and more proactive.
We appreciate your patience and will use this feedback to improve our service and communication.
Warm Regards,
UPS Customer Service Team
Thank you for taking the time to share your experience.
We're very sorry for the delays and frustration you encountered. For this shipment, customs required additional information before it could be cleared, which unfortunately caused a delay in the delivery process. However, we have sent a follow up to the relevant department and will provide an update via email.
We understand how important timely updates are, especially when your business commitments are on the line. While the customs process is beyond our direct control, we acknowledge that communication around the payment link and clearance status should have been clearer and more proactive.
We appreciate your patience and will use this feedback to improve our service and communication.
Warm Regards,
UPS Customer Service Team
Called now to ask what’s happening and I was told nothing has changed.
We paid UPS for expidited shipping, this is taking longer than the South African post office.
As per all other reviews, there is a clear issue internally at ups especially when it comes to customs and client communication .
This is our first and last import with UPS.
Ask to speak to a manager none are never available. I will be contacting our supplier to request a refund.
Called now to ask what’s happening and I was told nothing has changed.
We paid UPS for expidited shipping, this is taking longer than the South African post office.
As per all other reviews, there is a clear issue internally at ups especially when it comes to customs and client communication .
This is our first and last import with UPS.
Ask to speak to a manager none are never available. I will be contacting our supplier to request a refund.