Terrible Service and Poor Communication from UPS South Africa

I am extremely disappointed with the service from UPS South Africa. This was my second experience, and it was worse than the first. It took me two days and a follow-up email to finally get through to their contact center. They claimed they couldn’t reach me because they didn’t have my phone number, even though it was clearly printed on the original waybill.

Furthermore, they said they couldn’t email me because they didn’t have my email address, which makes no sense since my initial communication was via email. It seems like they don’t even have a ‘reply’ button in their system.

The lack of effective communication and the disregard for accurate information are unacceptable. I will avoid using UPS South Africa in the future based on this experience.