Such awefull service service from the stops clerk

<p>So my item has been stoped by customs (no problem) and I was requested by Mashudu ( the stops clerk from UPS) to provide proof of payment which I did. I have since then been tracking my item online to see if there any updates. I have seen some updates which don't make sense to me and I decided to call Mashudu to get clarification beacause I'm not customs/import expert obviously. She advised me that althought she works for UPS she does not even know the tracking (online) system and that she has never ever seen it. She rudely told me that the tracking information should not be used to track my item and that I must wait for her to update me???? emmmm, so UPS, can you clarfiry this for me:</p> <p>1.) Why do you have a tracking website if I cannot rely on the information???</p> <p>2.) why do you have such a rude lady working with customers? ????She appauling and full of attitute and is not keen to help at all. </p> <p>3.) Surely all UPS staff working with imported items should be aware of the basics, such as the UPS tracking website?</p>