Strongly unhappy

As of this stage I will not recommend anyone to use UPS in South Africa for absolutely anything.

We order Items from abroad that was supposed to be in our possession a week ago. Although they have all of our contact information, No one will try and make contact stating and additional import tax must be made. So on Monday they were contacted, by us - the customers. Eventually after a 2 day debate and no initial response , the Customs payment according UPS of R9880.94 was made. After speaking to a helpful employee whom actually knew what was going on what he is doing, the release request for the parcel was made and is supposed to arrive Today in Nelspruit. About an hour ago, after calling again, I was so kindly informed that hey booked in the items incorrectly and a additional payment of over R13 000 needs to be made before they can release it and before it will be couriered? Almost 50% of the worth of our parcel that we need to pay? Its absolutely unacceptable!