KP
Kevin P
1 reviews | Active since Jan 2023
10 Jan 2023, 09:51
Shocking support and none delivery
Been trying to get a parcel delivered from UPS for over 2 months, although their support staff are friendly the typical feedback and response of we have escalated the issue internally and please contact 5 days not good enough anymore. You can't escalate or get further assistance, not getting any updates and replies from their support email. Hope this platform can assist to get contact with informed representatives.
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Kevin P's updateReviewer Update
13 Jan 2023, 12:43UPS made contact with me after receiving complaint via the platform.
Meagan Jones
Customer Service Team Leader - South Africa - kudo's to you for listening to the frustration, and actively communicating on the progress of the retrieval and the delivery. You underpinned the service one should receive from a International courier company.
Although sad that your customers will have to use external platforms to get issue resolved, hopeful that this will lead to changes in the SOP to handle customer service.
Meagan Jones
Customer Service Team Leader - South Africa - kudo's to you for listening to the frustration, and actively communicating on the progress of the retrieval and the delivery. You underpinned the service one should receive from a International courier company.
Although sad that your customers will have to use external platforms to get issue resolved, hopeful that this will lead to changes in the SOP to handle customer service.
KP
Kevin P's update13 Jan 2023, 12:43
Reviewer Update
UPS made contact with me after receiving complaint via the platform.
Meagan Jones
Customer Service Team Leader - South Africa - kudo's to you for listening to the frustration, and actively communicating on the progress of the retrieval and the delivery. You underpinned the service one should receive from a International courier company.
Although sad that your customers will have to use external platforms to get issue resolved, hopeful that this will lead to changes in the SOP to handle customer service.
Meagan Jones
Customer Service Team Leader - South Africa - kudo's to you for listening to the frustration, and actively communicating on the progress of the retrieval and the delivery. You underpinned the service one should receive from a International courier company.
Although sad that your customers will have to use external platforms to get issue resolved, hopeful that this will lead to changes in the SOP to handle customer service.