Shocking service and communication

I have been pushed from pillar to post on a shipment from the UK - Essential equipment for our business - Recieve notifications that the package has cleared customs and then get told it hasn't. Continually get the following response, "Will be resolved in 1-2 days" - It has now been 2 weeks and still no delivery.

Customer service is virtually non-existent and customs agent selection goes unanswered for 10 minutes and then cuts off - emails are not responded too and when they are they do not answer the questions in the emails I have sent.

I have jumped through all the hoops and have paid, in full, all the customs duties, taxes and VAT and desperately need my delivery!

I have never had issues like this with DHL or Fedex and have now learnt my lesson with UPS - I will not be using them again!