Shocking service

An incredibly shocking and disappointing service and delivery experience . We’ve been trying for 5 months ( Oct 2018 to Match 2019) to get a small parcel delivered to KZN . First we were told my aunt needed an import permit . That was obtained but still no delivery . Then we were told it was held in a state warehouse . Then we were told it was released from the warehouse but they couldn’t find my aunt and uncles address ( which UPS have delivered to numerous times) . Now we are told the parcel can’t be located . Phones are impossible to get through to . It’s a shambles. Do not under any circumstances use UPS