Shocking

I have never experienced a complete lack of service, in action, in communication and with no accountability to a client. My parcel arrived in the Country and I was invoice the durties and VAT etc on the 13/4/2022. I paid the said amount immediately that I received the invoice and to date am still waiting for my parcel to be cleared through Customs. One cannot get hold of anyone by telephone, as when you are talking to someone on the odd chance that you get through after holding on for hours and hours ****erally), the phone gets put down in your ear. Mails go unanswered. When one goes to their offices, one cannot see anyone as they are working from home or don't want to come through the security door to reception. The phone gets answered quickly when you phone from the reception desk phone. What a shocking Company. When I asked to speak to the MD, I was told there is none, They are interviewing candidates. The Manager of the department has not once answered my e-mails (Denton Harridas - pathetic). The supervisor (Neo Scheepers) has also never responded - equally pathetic. The Stops Team Lead (Ishmael Nguza) answered 2 mails and promised to TAKE OVER the problem and to stay in communication with me. That also has not happened. A Company that has people working there who merely collect a salary and have no empathy for the problems that their clients face. So that tells me that they are either ******** or apathetic, or both.

DONT DEAL WITH THEM, THEY ARE BAD PEOPLE!!!!