Service? What service? Extremely Unhappy!

I am extremely unhappy with the service received from UPS courier services. I am awaiting a pracel from China.

Currently the parcel is still in clearance, I've been following up numerious times NO feedback has been given, except for 1 email.

I've received 1 email from Lebo Sebatjane (Customer Service Representative (Import & Export)) requesting my importers code? I bought the items for personal use through and e-commerce site to use as christmass gifts and I do not have an importers code. After research I've been informed that they should use the general code ( ********** 0) for parcels with a value underneath R20 000 to be released, which I did submitted via email. But till date I did not again receive any feedback. I've been following up daily.

Can someone please get back to me about this from UPS?

THIS IS UNEXCEPTABLE

The parcel is at the Kempton Park warehouse since 13 Oct. Tracking Number 1Z4F1R ********** 48084