Same level of service you'd get using SAPO

If I could give 0 stars I would. I bought an item in the USA and paid for UPS shipping (5 days) at an extremely steep price. I thought it's worth it because at least it won't have to go through SAPO. It has been SUCH a headache. Two weeks and many many emails later and my package is still not cleared. I've had to make two additional payments since my package is in customs, and apparently there is another invoice coming my way that I have to pay. Note that no one is giving me any reason as to why I'm just being handed these invoices. Today I spoke to a very nice lady over the phone who said the reserve bank cleared the parcel and delivery should be by Tuesday. Lo and behold I get an email an hour later saying 'Good day Please note there is an additional amount for OGA charge as this shipment was detained by reserve bank. @Portia Fikile Makhanye and @Portia Kgabale please assist the client with an invoice and link for the OGA charge. Kind regards Sibonelo James Kumalo'

I ALREADY made an OGA payment two days ago. This whole experience is such a waste of money and caused so many headaches. I can't see why I have to pay so much money to get the same service I would get using SAPO. Ridiculous.