Rather use DHL, cause UPS staff will ***** from you!

My package landed on 4th November 2021 and yet I received no indication on when the package will be delivered. I continued to follow up with *** and thereafter, I received my package 15 days after it landed in South Africa. I found that three items were missing from my package with clear evidence that it was tampered with. I communicated with the sender, requesting a formal email on which items were sent, so that such may be used as proof against UPS for a claim of theft, loss of goods, inconvenience, customs payment and VAT.

It is more than 30 days later, I do not have clarity on my refund, even if UPS claim the process takes 7 – 14 working days for an outcome. I have been dealing with *** who is absolutely useless, who tends to always complain the process is managed from Europe.

From now on, I will pay a supplier extra to not use UPS, so that I can receive a better service and more timely input on goods ******.