Poor Service from UPS

Ordered motorcycle parts from Germany cost equivalent of R980 + R 350 UPS delivery. Promised 3-5 days delivery . Delivery 1st February no delivery by 7th February . Called at their Cape Town office and was given 3 phone numbers to call . No one answered any of the numbers ! Then was told by the receptionist at UPS that the person was working from home ! A multi International having someone at home to take calls ! Eventually the receptionist called Jhb and they required more information . i.e . My passport number . Eventually received an invoice from UPS for R620 , I called and questioned why the bill was so nearly as much as the parts . I was told that VAT was R144 and duty and R180 . The rest was their brokerage and handling charges ! I had already paid R350 in Germany for UPS delivery . I feel this is a ******* for bad service , unhelpful receptionist and high hidden charges . I won't be using UPS again !