Poor poor service

<p>I arranged with a supplier in the USA to send me a package in October 2016. On 28 October 2016 my order was processed in the USA. The package was booked in at the Kempton park warehouse " 2016/11/02 23:15 Warehouse Scan" where it remained until I followed up on it 3/01/2017. After speaking to several different departments my package was found and I received an invoice for customs duty, customs vat & disburstment fee for R326-29 on 01/02/2017 which I paid that same day. On 7 February I enquired about my package again and was told that they lost it but will look for it and give me feedback the following day. On 8 Febuary I followed up via an E-mail and again received no reply. So today 10 Febuary I followed up again and was told that I needed to pay an additional R100 for storage fee! What will they bill me for tomorrow ???? This is rediculous.</p> <p> </p> <p>When I enquired as to why it took them so long to deliver my package I was told that they did not have my contact details in order to inform me that I had to pay the R326-29. Later I was told that they had the wrong contact information for me. I was told that they did contact the supplier once and the supplier did not respond to their request. </p> <p> </p> <p>I am just so dissapointed in the ability of a well know courier companies ability to handle a simple package.</p>