**POOR CUSTOMER SERVICE AND COMMUNICATION AND NO URGENCY ** DISSAPPOINTED THAT MY SON COULD NOT GET HIS GIFT ON TIME FOR HIS BIRTHDAY

My Parcel was purchased and left the UK on the 21st of July in anticipation of it reaching SA before my son's birthday which is tomorrow. We had also planned fo small time delays should there be in customs. After numerous of follow up e-mails,Calls ,Online requests and constant tracking .I was spoken to from Ill mannered customer service agents Zewele the team leader got back to be only today after me making a call and they were unable yo get my son's gift to mw on time to Durban.

I am so disappointed as this parcel was sitting in SA since the 24th of July ,I also no cannot give son anything or surprise hom for his birthday. Poor communication, unhelpful, attitude.They need to seriously think of restructuring their company and staff