Poor attitude, disinterested & website inaccurate

I emailed UPS ZA last week asking if they needed any details from me to clear an incoming Amazon parcel. No reply after 4 days.<br> <br> I've been tracking the parcel on the UPS website. The last entry indicated it was scanned into the warehouse at 0629 this morning.<br> <br> At 1150, I called to ask the disposition and was told out for delivery. I asked if he had any better information and he just repeated his last statement, like a robot.<br> <br> UPS you need to looking at customer service agent training or hire real robots.