1 reviews | Active since Jan 2021
Pathetic Service [UPS]
My package has been “laying in the warehouse” for nearly 9 days. When I called last Friday(29/08/2025), I was informed that there were outstanding clearance fees to be paid. To add insult to injury, the customs/taxes they are charging are more than the value of the items I purchased.
The first time they contacted me, I was told to send through a copy of my ID, which I did immediately. On the second call, I was told about the outstanding invoice. I requested that they send me the invoice so I could settle the account, but no invoice ever arrived.
What frustrates me more is that their customer service is appalling. One agent even told me to “read the email properly” when in fact the invoice was not attached. The arrogance and lack of accountability are shocking.
I did not choose UPS as the courier partner; this was forced on me through the company I purchased from. Rest assured, I will be taking this matter up with the seller directly and will no longer be purchasing from them if UPS is the delivery partner.
My gut tells me the parcel is not even in their warehouse, otherwise the invoice would have been sent by now. The service is dishonest, ***********, and completely unacceptable.
Verdict: Pathetic service. UPS has proven to be unreliable, unprofessional, and impossible to deal with.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your shipment. We understand your concerns regarding the outstanding clearance fees and the delay in receiving the invoice.
Please note that, in order to assist you further, we will require your tracking number and some additional shipment details so that we can locate your parcel and clarify the charges with customs.
We take all feedback seriously, and we regret that your interactions with our customer service team did not meet the standard we strive to maintain. Rest assured, we are committed to resolving this matter promptly.
Kindly send us your tracking number to *** and any relevant shipment information, and we will follow up immediately to ensure your parcel is processed without further delay.
Thank you for your patience and understanding.
Sincerely,
UPS Customer Service Team
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your shipment. We understand your concerns regarding the outstanding clearance fees and the delay in receiving the invoice.
Please note that, in order to assist you further, we will require your tracking number and some additional shipment details so that we can locate your parcel and clarify the charges with customs.
We take all feedback seriously, and we regret that your interactions with our customer service team did not meet the standard we strive to maintain. Rest assured, we are committed to resolving this matter promptly.
Kindly send us your tracking number to *** and any relevant shipment information, and we will follow up immediately to ensure your parcel is processed without further delay.
Thank you for your patience and understanding.
Sincerely,
UPS Customer Service Team