Pathetic service for essential medical items

I've booked deliveries of essential medical goods with UPS, they called me to say they will deliver by Monday meaning yesterday, today the update was changed to the 14 April. If that was the case I would never have paid them the R40000.00 they demanded and would have returned everything or booked a private charter that's over 14 days for delivery, yet FedEx has delivered my labels for these items 2 days ago and they left the same day and went the same route. This is after spending over R130k with them. It seems they made a big deal on the news assisting the USA but no love for the doctors in Africa.