PATHETIC SERVICE

The factory in Canada sent me samples for their Summer 2018 Clothing collection via UPS, well in time for the Fashion Week...3 weeks ago!!!! I have missed that opportunity, and I am losing money EVERY DAY on potential orders from customers. To date, the full collection has not been received. My complaint is about UPS South Africa. 1. One spends hours trying to get through to anyone once being connected, which costs time and money. 2. No one EVER returns calls, and nor do they respond to e-mails. I have been in contact with more than a dozen people on many telephone numbers to no avail. We also sent an email 10 days ago, asking for a full report on this delivery...no answer and no delivery!!!!!! 3. UPS has admitted an error from their side on my entry documents (only yesterday) which has caused a further delay, and once again someone promised faithfully to get back to me by close of business yesterday...I AM STILL WAITING FOR THAT CALL!!!! I was told that customs were holding my delivery, but strangely I have received one of the three boxes...and no one from UPS can tell me why. My advice...NEVER USE UPS!!!!!!!