Pathetic service

My parcel was out for delivery on 29 December 2023, made sure I was in the house inorder to collect my parcel and no1 pitch.. The delivery date was then changed to 02 December 2024, and still no delivery, instead i receive an email saying im in a remote area where deliveries don't happen daily, like how is CENTURION a remote area??? Make it make sense... Pathetic service