AM
AMBER M
1 reviews | Active since Feb 2013
18 Jul 2025, 09:06
Pathetic Delivery Service
My package has been sitting in the warehouse for 3 days - It won't be delivered until customs is paid. Their system update says they have attempted to make contact with me which they have not!
I have called and I have emailed repeatedly with NO solution or and no invoice.
Helpful (0)
Replies (5)0
Replies (5)AM
AMBER M's updateReviewer Update
18 Jul 2025, 09:08I also paid for EXPRESS DELIVERY, my parcel was meant to be here YESTERDAY! I hope they will refund me the delivery charges if I ever get to speak to a manager!!! I've left my number multiple times and have asked for a managers number. Still no response!
AM
AMBER M's update18 Jul 2025, 09:08
Reviewer Update
I also paid for EXPRESS DELIVERY, my parcel was meant to be here YESTERDAY! I hope they will refund me the delivery charges if I ever get to speak to a manager!!! I've left my number multiple times and have asked for a managers number. Still no response!
United Parcel Services's replyOfficial
18 Jul 2025, 10:40Hello Amber,
Thank you for bringing this to our attention. We sincerely apologise for the delay and any frustration this has caused.
Please note that the invoice has been sent to the today.
Kindly check your email inbox and spam/junk folder to ensure it hasn’t been missed.
Kindly check your email inbox and spam/junk folder to ensure it hasn’t been missed.
We are committed to resolving this matter swiftly and ensuring your parcel is released without further delay.
Warm regards,
Customer Service Team
Warm regards,
Customer Service Team
United Parcel Services's reply18 Jul 2025, 10:40
Official
Hello Amber,
Thank you for bringing this to our attention. We sincerely apologise for the delay and any frustration this has caused.
Please note that the invoice has been sent to the today.
Kindly check your email inbox and spam/junk folder to ensure it hasn’t been missed.
Kindly check your email inbox and spam/junk folder to ensure it hasn’t been missed.
We are committed to resolving this matter swiftly and ensuring your parcel is released without further delay.
Warm regards,
Customer Service Team
Warm regards,
Customer Service Team
AM
AMBER M's updateReviewer Update
18 Jul 2025, 11:06Yes received, after I caused a scene. Now I want to know if I'll be refunded for the R800+ express delivery fees I paid since you held onto my package for 3 days? I was meant to receive this yesterday. This is no longer express delivery.
AM
AMBER M's update18 Jul 2025, 11:06
Reviewer Update
Yes received, after I caused a scene. Now I want to know if I'll be refunded for the R800+ express delivery fees I paid since you held onto my package for 3 days? I was meant to receive this yesterday. This is no longer express delivery.
United Parcel Services's replyOfficial
18 Jul 2025, 15:34Good day Amber,
Please be advised that one of our agents will be in touch with you to discuss this further.
Warm regards,
Customer Service Team
Please be advised that one of our agents will be in touch with you to discuss this further.
Warm regards,
Customer Service Team
United Parcel Services's reply18 Jul 2025, 15:34
Official
Good day Amber,
Please be advised that one of our agents will be in touch with you to discuss this further.
Warm regards,
Customer Service Team
Please be advised that one of our agents will be in touch with you to discuss this further.
Warm regards,
Customer Service Team
AM
AMBER M's updateReviewer Update
18 Jul 2025, 15:49Thank you!
AM
AMBER M's update18 Jul 2025, 15:49
Reviewer Update
Thank you!