WvdM
Waldo van der Merwe
1 reviews | Active since Apr 2021
28 Jul 2021, 18:14
Pathetic Customer Promises and Lies!
UPS shipping is terrible. One, their online tracking statuses are dishonest, untruthful and blatant lies.
They state contact initiated with importer for clearing. No.email, no call. Lies.
Then I call and initiate contact from my side.
Then they send notification commit to delivery at 14:00. Which is another lie. I cal them, they advise, no they are on their way.
4:54 pm they update. Business is closed. Could not deliver. Attempted delivery. Blatant lie. Its a fecking house, a complex. You weren't even here.
You cannot advise, update or inform.
I have shipped 3 times before, over R4 000 in fees, but this is no longer happening. Totally dishonest customer services.
Now my clients are upset with me.
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Replies (1)WvdM
Waldo van der Merwe's updateReviewer Update
29 Jul 2021, 16:02I wish to inform that UPS manager Buks corrected swiftly. He showed exceptiona client and customer service. I understand that a courier can slip one or two and this was my first one with UPS that was a slip, but all the previous ones were great. I wish to advise the public, that UPS does react, rectify and resolve issues. They made up for this, addressed it and urgently got it to me. Thank you Buks and team UPS. I accept your apology and also compliment your commitment to solve this.
WvdM
Waldo van der Merwe's update29 Jul 2021, 16:02
Reviewer Update
I wish to inform that UPS manager Buks corrected swiftly. He showed exceptiona client and customer service. I understand that a courier can slip one or two and this was my first one with UPS that was a slip, but all the previous ones were great. I wish to advise the public, that UPS does react, rectify and resolve issues. They made up for this, addressed it and urgently got it to me. Thank you Buks and team UPS. I accept your apology and also compliment your commitment to solve this.