Pathetic

Never experienced such lack of communication from a courier service such as Ups. The Cod agent (Yoliswa Sapula) does not respond to emails. My package cleared customs, I've paid for the fees via the pay bill/pay gate portal, fees amount to R2672. 30. I then followed up the next day cause its its not moving from their warehouse, spoke to Precious, Precious advised that I paid R11, 80 short and I explained that I didn't insert the amount needed to be paid, it was given to me by Ups and paid for in full, now my package is being delay due to their incompetence and they do not even care to give any feedback. I now have to wait until someone in their finance department sorts out their system issue, extremely pathetic, they are being paid for this service, why are they providing such terrible seivce to customers :(