DH
Dash H
1 reviews | Active since Jul 2012
14 Jul 2025, 07:08
Package went AWOL and now nobody is responding
Package went AWOL and now nobody is responding or even helping me, was expected to arrive and I paid express fees. Now it’s gone and no response
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Replies (1)
United Parcel Services's replyOfficial
16 Jul 2025, 09:46Good day Dash,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you've experienced. We completely understand how upsetting this situation must be — especially after paying for express delivery and receiving no assistance or updates. This is not the standard of service we aim to provide.
Please rest assured that your matter has been escalated to our dispatch and customer care teams as a priority. We are currently investigating the whereabouts of your parcel, and you will be contacted via phone shortly to discuss the matter directly and provide you with a clear resolution
Thank you for your patience, and once again, we truly apologize for the inconvenience caused.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you've experienced. We completely understand how upsetting this situation must be — especially after paying for express delivery and receiving no assistance or updates. This is not the standard of service we aim to provide.
Please rest assured that your matter has been escalated to our dispatch and customer care teams as a priority. We are currently investigating the whereabouts of your parcel, and you will be contacted via phone shortly to discuss the matter directly and provide you with a clear resolution
Thank you for your patience, and once again, we truly apologize for the inconvenience caused.
Kind regards,
Customer Service Team
United Parcel Services's reply16 Jul 2025, 09:46
Official
Good day Dash,
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you've experienced. We completely understand how upsetting this situation must be — especially after paying for express delivery and receiving no assistance or updates. This is not the standard of service we aim to provide.
Please rest assured that your matter has been escalated to our dispatch and customer care teams as a priority. We are currently investigating the whereabouts of your parcel, and you will be contacted via phone shortly to discuss the matter directly and provide you with a clear resolution
Thank you for your patience, and once again, we truly apologize for the inconvenience caused.
Kind regards,
Customer Service Team
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you've experienced. We completely understand how upsetting this situation must be — especially after paying for express delivery and receiving no assistance or updates. This is not the standard of service we aim to provide.
Please rest assured that your matter has been escalated to our dispatch and customer care teams as a priority. We are currently investigating the whereabouts of your parcel, and you will be contacted via phone shortly to discuss the matter directly and provide you with a clear resolution
Thank you for your patience, and once again, we truly apologize for the inconvenience caused.
Kind regards,
Customer Service Team